Temporary Variations in Pricing

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Dear Valued Customers,

This letter will likely come as no surprise, as we are sure that, like us, you have been receiving frequent price increase notices from suppliers and logistics providers.

We had hoped the current crisis would be short-lived and that we could absorb the initial increases while continuing to operate with only limited losses. Unfortunately, that is no longer possible.

Every manufacturer we deal with has advised us of significant price increases, most effective from 1 April, ranging from 4% to 28%. These increases will be reflected progressively as new stock arrives and, in many cases, must be applied immediately, including to existing orders already in place.

In addition, import-related costs, including international shipping, war risk surcharges, and local transport charges, have risen sharply, in some cases by more than 50%, driven by higher feedstock and energy costs. These costs continue to be adjusted upwards on a weekly basis. Regrettably, we no longer have the margins required to absorb these combined increases.

Due to the volatility of the current situation and the fact that we work with a wide range of manufacturers globally, each affected differently by specific supply chain pressures, it would neither be practical nor fair to apply a blanket increase across all products.

Given the immediacy and scale of these cost movements, we're unable to provide the standard 30-day notice typically associated with price changes. With market conditions remaining highly unstable, further price movements cannot be ruled out, and pricing may need to be reviewed monthly to reflect the latest input costs. We will continue to communicate proactively and provide as much transparency as possible as conditions evolve.

As a result, we are also forced to suspend previously negotiated special pricing arrangements and instead review pricing on a case-by-case basis as this situation develops.

We value your business and will do our best to minimise the impact on you and your customers.

We're confident we can secure raw materials and maintain production, and we're closely monitoring order patterns and purchase volumes to continue supplying our customers’ genuine underlying demand fairly and equitably. If unusual demand arises, we may need to implement allocation measures to manage available capacity responsibly.

It is also worth remembering that we have all faced similar circumstances not too long ago, with major supply chain disruptions and rapidly rising prices. We worked through that period together, and while the current environment is challenging, we are confident we will get through this as well. Get Packed remains dedicated to supporting Australian businesses and sincerely appreciates your continued understanding and support.

We understand the disruption that price volatility creates for your business and appreciate your understanding during these exceptional circumstances.

Thank you for your continued partnership.